Ordering Plants by Mail

We take great pride in supplying plants of the highest quality. After many years of shipping plants, we've figured out how to pack them carefully to avoid damage during transit. To ensure that plants arrive safely, we employ a variety of packing materials and fillers, including mesh, craft paper, and cardboard inserts.

However, transportation puts a plant under some stress, owing to the fact that it spends a few days in a dark box.

Occasionally, a carrier might damage boxes while transporting them. The majority of plants survive the journey with no problems or only minor stress (some leaf drop is possible) and recover fast. Others may require additional attention following their vacation.

 If any plants are damaged on receipt or die within 3 days, we will replace or refund them with  5% deduction of the total amount as transaction charges.

How will you receive the plants:

• We always send plants that are the healthiest.
• We send bare root plants without pot and soil.
  
• We do so as we don't want our customers to go through the repotting process again and again when the plants outgrow the small pots that plants are usually sent in.

Note: If you happen to receive a dead/ damaged plant, please take a photo within 3 days of receiving it and email us the details along with your order number at mainaamgardensk@gmail.com. For more details, please read our Refund Policy.

Tips To Revive Plants Received in Stressed Condition:

• Step 1: Do not panic.
• Step 2 : Check if the roots are alive. If yes, then the plant will revive. Just plant them & keep them out of sunlight for atleast few weeks.
  
• Step 3: It is natural for the plants to shed it's leaves for new ones to grow back.

Note : Do not put nutrients like NPK till it shows new growth.

Usually, a period of 4-6 days in the dark is not harmful to the plant. Dropping leaves could be a concern. Plant it according to the directions, and wait a few days for buds to appear, and possibly another 2-3 weeks for new leaves to appear. Don't overwater: without leaves, there is no evaporation, therefore your plant doesn't require as much water.

Water:

If maintained in the dark, certain plants can survive for weeks without being watered. There will be no evaporation if there is no light.

Roots stress:

Normally, we remove plants from their pots, discard off any excess soil, and wrap the rootball in plastic film to keep the potting mix moist. You can re-pot the plant when it is delivered to you. All of these operations put additional strain on the root system. Until your plant's root system recovers, keep it in a covered spot away from direct sunlight (1-2 weeks, sometimes more).

Physical damage:

It's not something that happens on a regular basis. Depending on the plant, we may employ all or any of the following special packing techniques: wrap paper, air pillow, and specific box inserts. All of these ensure the safest possible transposing. We give it our all. Only the carrier can be held liable in the event of substantial damage. If it's merely a broken branch or a piece of a stem, just let it grow, care for your plant, and it'll respond to your affection. If there is damage, we appreciate your frustration and frequently provide our customers a discount or a free plant with their next order.