We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you happen to receive a dead/ damaged plant, please take a photo within 5 days of receiving it and email us the details along with your order number at firstname.lastname@example.org. After 5 days we do not accept claims for refunds or replacements. However, please contact us anytime you require help growing, we would love to help you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will be deducting 5% of the total amount as transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.